This program is designed to provide students with knowledge and skills to meet the challenges of a changing workplace. Courses will be offered in Coaching and Interpersonal Skills, Developing High-Performance Teams, Project Management, Innovation Strategies, Achieving Service Excellence, Leadership and Empowerment Strategies, Motivation, Evaluation, and Reward Systems.

Students must earn a grade of "C" or better in the required courses.>

Required Courses (14 credits)

TQM201	Total Quality Concepts	2
TQM214	Principles of Process Improvement	2
TQM220	Leadership and Empowerment Strategies	2
TQM230	Teamwork Dynamics	2
TQM235	Motivation, Evaluation and Recognition Systems	2
TQM240	Project Management in Quality Organizations	2
TQM290AA	TQM Internship	1
TQM292	Innovation Strategies	1
Restricted	Electives (3 credits)
COM110	Interpersonal Communication	3
GBS175	Professional Development	3
MGT172	Organizational, Paradigms, & Change	1
MGT229	Management and Leadership I	3
MGT230	Management and Leadership II	3
MGT251	Human Relations in Business	3
TQM101	Quality Customer Service	3
TQM105	Writing for Quality Results	2
TQM200	Leadership for Front-Line Employees	2
TQM205	Managing Diversity	2

Business Administration Department 1833 W. Southern Ave.    (480) 461-7711 Mesa, AZ    85202-4866   Revised: 08/15/2005 - www.mc.maricopa.edu/dept/d07/ccl_qpl_19966.html