This program is designed to provide students with training to meet the requirements for employment in non-sales areas. Courses will be offered in Customer Service, Teamwork, Communication skills (both written and oral) and Professional Development.

Students must receive a grade of "C" or better in all required courses.

Required Courses (16 credits)

	Certificate of Completion in Quality Customer Service
Restricted	Electives (23 credits)
	The 23 restricted elective credits must include a minimum of 9 credits with a common prefix. These restricted electives must be chosen from the core requirements of an AAS degree program, Certificate, or a specialized or industry/job specific program of study that has been approved by the Business Department chair. Contact the MCC Business Department for further program information.
General Studies	Core Areas (25-27 credits)
ENG101	First Year Composition	3
ENG102	First Year Composition (3) or
ENG111	Technical Writing (3)	3
COM230	Small Group Communication	3
CRE101	Critical and Evaluative Reading I (3) or
CRE111	Critical Reading for Business and Industry (3) or
	Equivalent as indicated by assessment	3
MAT102	Mathematical Concepts/Application (3) or
MAT120	Intermediate Algebra with Review (5) or
MAT122	Intermediate Algebra Accelerated (3) or
	Equivalent as indicated by assessment	3-5
	Any approved course in Social and Behavioral Science area	3
	Any approved course in Humanities and Fine Arts area	3
	Any approved course in Natural Science area	4
	See catalog for a list of approved General Studies Courses

Business Administration Department 1833 W. Southern Ave.    (480) 461-7711 Mesa, AZ    85202-4866   Revised: 08/15/2004 - www.mc.maricopa.edu/dept/d07/deg_qcs_20046.html

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