COM 259 COMMUNICATION IN BUSINESS AND PROFESSIONS

• The Communication Process
  • Definitions and Elements
  • Potential Barriers
  • Responsibilities of Communication
  • Models of Communication
  • Sender/Receiver Skills
  • Feedback and Responsiveness

  
  

• Communication in the Organizational Setting
  • Organization Theories
  • Functions of Communication
  • Structural Components
  • Psychological Climate
  • Organizational Culture
  • Physical Environment
  • Flow of Communication
  • Tools of Analysis
  • Suggestions for Training and Improvement

  
  

• Perception and Its Impact
  • Definitions and Elements
  • Blocks to Perception
  • Perceptual Problems in Work Settings
  • Image and Image Management
  • Positive Role Behavior
  • Strategies for Differences

  
  

• Listening
  • Definitions and Elements
  • Bad Habits and How to Overcome Them
  • Barriers to Effective Listening
  • Listening and Response Styles
  • Payoffs for Listening
  • Development of Listening Skills
  • Practice Instruction Exercises

  
  

• Nonverbal Behaviors
  • Definition and Elements
  • Types of Nonverbal Behaviors
  • Uses of Nonverbal Behavior
  • Business Symbols
  • Office Space and Environments
  • Messages and Transactions
  • Improving Nonverbal Skills
  • Reading Behaviors and Perception Checking

  
  

• Managing in an Organization
  • Functions of Communication
  • Leadership Styles and Functions
  • Skills for Managing Others
  • Skills for Managing Change
  • Situation Management
  • Working with Different People

  
  

• Interpersonal Relations
  • Definition and Elements
  • Relationship Development
  • Interpersonal Concerns
  • Communication Styles
  • Interpersonal Skills
  • Understanding Power and Influence
  • Managing Conflict

  
  

• Interviews (Preparation for Success)
  • Definitions and Elements
  • Types and Purposes of Interviews
  • Structure of Interviews
  • Questions and Development of Information
  • Interviewer and Interviewee Concerns
  • Model Interview Practice
  • Managing the Interview

  
  

• Groups and Meeting Management
  • Profile of an Effective Workgroup
  • Definition and Elements
  • Organized Meeting Procedures
  • Characteristics of Problem-Solving
  • Selecting Group Format
  • Avoiding "Group Think"
  • Planning and Conducting a Meeting
  • Leader Responsibilities
  • Group Discussion Skills
  • Roles People Play

  
  

• Preparation and Organization of Speeches
  • Audience Analysis
  • Outline Method and Organization
  • Types and Purposes of Speeches
  • Using Information for Impact

  
  

• Delivery Style of Speeches
  • How to Work with Nerves
  • How to Work with Visual Aids
  • How to Look and Sound Audible
  • Notes or No Notes
  • Before, During, and After the Speech

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