COM 263 ELEMENTS OF INTERCULTURAL COMMUNICATION

• Nature of Culture
  • Definition and Elements
  • Examples of Cultural Differences
  • Examples of Cultural Similarities
  • Aspects of Learned Behaviors
  • Impact of Culture on Personality
  • Cultural Self-Awareness
  • Foreign and Domestic Cultures

  
  

• Nature of the Communication Process
  • Definition and Elements
  • Potential Barriers
  • Responsibilities of Communicators
  • Models of Communication
  • Sender/Receiver Skills
  • Feedback and Responsiveness

  
  

• Relationship of Culture and Communication
  • Relationship Elements and Process
  • Impact of Each upon the Other
  • Models of Communication and Culture
  • Intercultural Communication
  • Interracial Communication
  • International Communication
  • Impact on Interpersonal, Group, and Public Communication

  
  

• Nature of Perception
  • Definition and Elements of the Process Across Contexts
  • Blocks to Perception
  • Individual Differences
  • Perceptual Problems Across Cultures
  • Dealing with Similarities and Differences
    • Skills
    • Strategies
  • Nature and Impact of Stereotypes
  • Nature and Impact of Prejudices
  • Nature and Impact of Discrimination/Racism
  • Nature and Impact of Ethnocentrism
  • Skills of Culture Management/Diversity Management
  • Projection of Attitudes, Behaviors, and Expectations on Others

  
  

• Socio-Psychological Impact of Culture
  • How One Learns
  • How One Thinks and Processes Information for Decisions
  • Social Organization within a Culture
  • Customs, Habits, and Mores of a Society
  • Nature of One's Cultural Image or Characteristics
  • Motives, Attitudes, and Value Systems of the People
  • Business and Aspects of Relating at All Levels of an Organization
  • Interpersonal Relations, Group Work, and Public Management Practices

  
  

• Language: Verbal Codes of Behavior
  • Language Differences as a Problem
  • Language as Reflection of Values, Perception, and Thought Process
  • Social Meaning in Language Structure
  • Differences in Translation

  
  

• Nonverbal Communication: Codes of Behavior
  • Universal Codes of Behavior
  • Cultural Differences
  • Relationship of Verbal and Nonverbal Communication
  • Skills of Perception Checking
  • How to Read Cues Across Cultures
  • How to Project Effective Behaviors Across Cultures

  
  

• Skills of an Effective Cross-Cultural Communicator
  • Appreciation and Respect for Other Cultures and Their Differences
  • Active Listening
  • Perception Checks
  • Feedback and Responsiveness
  • See and Sustain Varieties of Information
  • Tolerance of Ambiguity in Self, Others, and in Relationships
  • Anticipate and Manage Problem Areas in Communication
  • Find Common Ground and Objectives with Someone Whose Values and Preferences are Different
  • Cope with Stresses of Multicultural Environments
  • Clarification of Communication
  • Express Positive Regard for Another
    • Eye Contact
    • Posture
    • Tone of Voice
    • Display of Interest
  • Sense of Humor-No Matter What

  
  

• Culture Conflict and Culture Shock
  • Definition and Elements
  • Steps and Process
  • Elements of Role Fatigue
  • Preparation for Cultural Immersion
  • Reverse Culture Shock and Reentry to Home Culture

  
  

• Intercultural Issues and Problems
  • Problems and Issues
  • Ethical Issues and Considerations
  • Future Prospects/Impact on Life and Job Market
  • Research Trends in the Future
  • Barriers/Strategies to Overcome Them
  • Training Issues and Develoment of Cross-Cultural Training
  • Impacts/Need For Intercultural Study
    • Tourism
    • Educational and Cultural Exchange
    • International Business Relations
    • International Relations and Conflict Resolution
    • Communication in a Changing World of Media and Technology

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