“Who you gonna call when”…(a) your LCD projector in your classroom blows a bulb, (b) your browser blocks the pop-ups you NEED to see, or (c) you can’t remember how to set up that curly-Q animation in PowerPoint? Searching for the answers to these and other technology related questions can often drop-kick faculty into an endless phone or email loop being routed and rerouted between the different services on campus. To avoid the endless loop phenomenon, use the following guidelines for contacting the different technology support services on campus:

Support resources for technology and pedagogy needs related to on-campus and online teaching and learning

• Center for Teaching and Learning (CTL)
• ctl@mcmail.maricopa.edu
• SD campus: 480.461.7331 or RM campus: 480.654.7774
• http://www.mc.maricopa.edu/other/ctl

Support resources for telephone and computer software and hardware problems

• Technology Support Services (TSS)
• tss@mcmail.maricopa.edu
• 480.461.7217 [Same number for both SD and RM campuses]
• http://www.mc.maricopa.edu/its/tss/

Support resources for classroom technology including projectors and audio/video equipment

• Media Services
• media@mcmail.maricopa.edu
• SD campus: 480.461.7687 or RM campus: 480.654.7705
• http://www.mc.maricopa.edu/other/media

So, did you figure out who to call for each of the situations mentioned above? The LCD bulb  would be Media Services, the pop-ups would be Technical Support Services, and the PowerPoint animation would be the CTL.